Mazda Sales (Thailand) Co. Ltd. (MST) is moving ahead at full steam, and is strengthening all parts of its business in the country. The most recent development revolves around after-sales customer experience and Mazda has joined hands with leading insurance broker TISCO Bank in offering special privileges through the “Mazda Premium Insurance” (MPI) program.
The new insurance campaign takes effect right from the showroom and is designed to create customer loyalty through excellent after sales experience. TISCO Bank is now an official insurance broker for MST, offering insurance for all models and for both existing and new customers. With the Mazda Premium Insurance (MPI), today customers are entitled to repair their vehicles at Mazda showroom and service centers, along with body and paint repair centers approved by Mazda.
Chanchai Trakarnudomsuk, president of Mazda Sales (Thailand) Co. Ltd., said with the growing number of Mazda vehicles on the road during the past several years, the company has always prioritized after-sales service in order to create maximum customer satisfaction. “We are working on improving the customer experience and appointed Tisco as our official insurance broker, serving all Mazda customers with the Mazda Premium Insurance policy,” he said.
“Mazda and Tisco have long been business allies, and they have been providing our customers with captive financing, drawing positive customer response throughout the years,” Chanchai said. “This latest cooperation will strengthen the relationship of both companies as well as provide Mazda customers with a more complete after-sales service experience. Mazda customers can choose from a large variety of attractive insurance offers from leading insurance companies in Thailand that have been carefully selected by Tisco.”
Sakchai Peechapat, president of Tisco Bank, said Tisco is delighted to win the trust of MST in providing brokerage services, with the most attractive premiums being selected for all Mazda customers. “The purpose in this collaboration between Mazda and Tisco is creating the highest level of confidence ad satisfaction for Mazda customers,” he said.
“Customers have a variety of attractive choices from five insurance companies selected by Tisco. In addition, we also provide experts to advise customers as well as taking care of the paperwork. This will give customers speedy service and convenience 24 hours a day.”
The Mazda Premium Insurance program consists of a first-class insurance premium covering various damages and offering various privileges from Mazda. They include genuine Mazda parts and repair at Mazda body and paint facility, or at Mazda approved facilities around the country, 12-month/20,000km warranty, quick one-day approval for repair (not over 20,000 baht), five-year Mazda Premium Insurance package plus discount for customers with good records. Other benefits include 24-hour roadside assistance, towing service, and technical advice in the event of accident or emergency.
For more information, interested customers can call the Mazda Premium Insurance call center at Tel. 0-2633-6066 on 24 hours every day or email: [email protected]